Support & FAQs
We hope that your experience at Silverado Outpost is as effortless as possible, however, we acknowledge that questions may arise.
Are your products handmade?
Our products are 100% handmade. Our products are made in the USA. We are located in Silverado, California.
Where are you located?
We are located in the USA. We ship all of our products from Silverado, a small town in California.
Where is my order?
Once you placed an order with us, you will receive an order confirmation email within a few minutes of finalizing the order. If you do not see an email from us, please check your spam folder or email us at firstname.lastname@example.org.
When we ship your item, you will receive another email notifying you that your package has been shipped along with a tracking number.
Once we get a delivered notification from the post office or carrier, we will send you the last email confirming that your order has been delivered.
Where is my tracking number?
Tracking will be available 2-3 days after your order has been shipped. If you haven’t received your tracking number after 7 days, please contact our support team at email@example.com.
Changes or Cancellations
If you need to make changes to your order please email us at firstname.lastname@example.org within 12 hours of placing the order.
My Item Is Damaged
In an event that you received your item damaged, please reach out to us with:
- Your order number
- A picture of the damaged product
We have a Satisfaction Guaranteed program. If you are not happy with your purchase, please email us at email@example.com.
If you have any other questions, please contact us at firstname.lastname@example.org.